The Social Housing Round Table

Adapting to Change: Insights from the Round Table with Matt Baird

In this Round Table session, host Matt Baird brings together industry leaders for a candid conversation on the challenges and opportunities shaping today’s landscape. From evolving customer expectations to the future of AI-powered solutions, the discussion explores practical strategies and forward-looking insights. Whether you’re seeking inspiration or actionable takeaways, this session delivers a thoughtful look at what’s next and how to prepare for it.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Female Leadership in Social Housing - A Question of Trust?

In this episode of The Social Housing Round Table, Janine Green takes a candid look at leadership, not just in the boardroom, but at every level of the housing sector. She explores why inspiring others, challenging poor practice and fostering a culture of growth has never been more critical.
With resources stretched, complaints rising and complex cases on the increase, Janine argues that leadership is a choice we make daily, not a title we hold.
Tune in for practical insights on how to model the behaviours that drive genuine, lasting change.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Preventing Temporary Accommodation Bankrupting Councils

This week’s Social Housing Round Table welcomed Guy Horne, CEO of HSPG, for an in‑depth look at how we can prevent temporary accommodation from bankrupting local authorities.
The conversation ranged widely — from the structural causes of the current crisis to new approaches in homelessness prevention, future rent convergence, shared ownership, commercial-social partnerships, acquisitions, and the realities of working effectively with local authorities.
Packed with sector insight and grounded in real-world challenges, this is an essential listen for anyone interested in housing finance, homelessness, and sustainable solutions for local councils.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Communities of Communities in Communities - Future Engagement

When Jamie Adam of Berneslai Homes stepped in at short notice to lead The Social Housing Round Table, the conversation that followed proved anything but last minute.
Exploring the layered reality of “communities within communities within communities,” Jamie unpacked the challenges and opportunities that social landlords face in connecting with – and truly understanding – the people they serve.
From practical engagement to cultural understanding, this episode shines a light on how deep-rooted community structures work, how they overlap, and why one-size-fits-all approaches often fall flat.An insightful, energising conversation that asks the big questions about the role of housing providers in the heart of our communities.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

What Does it Mean to Be Competent and Qualified in Housing?

This week’s Round Table tackled a deceptively simple question: what does it really mean to be competent and qualified in social housing?
Led by Samantha Whenman, this session sparked honest debate about skills, standards, assumptions and accountability across the sector. With over 60 attendees, the conversation highlighted just how complex and overdue this discussion is.
From formal qualifications to lived experience, and from regulatory frameworks to on-the-ground realities, this session asked the sector to reflect on what it values, and how that translates into practice.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Understanding Young People's Experience Working in Social Housing

This week’s Round Table focused on a vital question for the future of the sector: how are young people experiencing careers in social housing today?
Led by Meghan Rank and members of CIH Futures, this powerful session explored early career journeys, the structural barriers many face and what the sector must do to retain and support younger professionals.
You’ll also hear about the CIH Futures survey currently live - created to give voice to those under 35 working in housing and inform action on issues like progression, recognition, burnout and inclusivity.
A must-listen for anyone thinking seriously about the future of the workforce.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Delivering Transformational Change through Outstanding Customer and Stakeholder Engagement

In this special leadership-focused episode of The Social Housing Round Table, sponsored by Alertacall, we were joined by Evie Copeland, Director of Customers and Communities at Berwickshire Housing Association.
Evie brought honesty, experience and ambition to a wide-ranging discussion on transformational change through outstanding customer and stakeholder engagement. She shared what’s worked, what’s been hard and what it really takes to lead change from within.
Key discussion points included:– The barriers to real engagement in a sector under pressure– Lessons from Berwickshire’s approach to culture and communication– How senior leaders can create space for trust, feedback and experimentation
This conversation is essential listening.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

CIH Vice President Nominee Special

This week’s Round Table gave space to an important moment in the social housing calendar: the Chartered Institute of Housing’s Vice-Presidential election.
Five candidates — Evie Copeland, Thomas Sutton, Katrina Henshaw, Paul Smith and Hony Premlal — joined Matt Baird for an open conversation about their vision, motivations and hopes for the future of the sector.
Expect:– Honest reflections on lived and professional experience– A range of perspectives– A shared belief in collaboration, equity and accountability
This was an unusually open forum for a leadership discussion — one where everyone got a voice.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

What if an ASB Case isn't ASB?

In this ASB Awareness Week special, the Social Housing Round Table welcomed Sharon Murphy and Jack Madge from Green & Burton ASB Associates to explore one of the most debated questions in the sector:
What if an ASB case isn't ASB?
With over 115 attendees from across the sector, the conversation tackled:– How we define anti-social behaviour– The difference between criminality, nuisance and neighbour disputes– Why victim-centred approaches and partnership working are essential– And where accountability begins and ends
It was a thoughtful, challenging and highly relevant discussion that underlined the importance of compassion, clarity and collaboration in responding to complex cases.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Driving Change Through Resident Voices

What does it look like when a housing provider fully commits to listening, reflecting and responding to feedback—not just in principle, but in practice?
In this episode, Joe Williams from Settle joins Matt Baird to share an honest and refreshingly open account of their approach to feedback, culture change and continual improvement. Joe doesn’t gloss over what’s gone wrong. Instead, he shares the real journey: from discomfort and pushback to meaningful progress.
Expect thoughtful insights on:– What it takes to build a feedback-led culture– Why accountability must be shared, not siloed– How resident voice is shaping real change at Settle
This is one of the most reflective and constructive conversations we’ve had, tune in today!
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.