The Social Housing Round Table

Inquests in Social Housing: What you Need to Know

This week’s Social Housing Round Table sponsored by Devonshires focused on a sensitive but essential topic: inquests.
Joined by Samantha Grix and Charlotte Greatorex of Devonshires, the session shed light on what happens when a resident dies, what landlords can expect from the inquest process, and how responsibility is examined and understood.
Key themes included:– When and how landlords are held accountable– The role of evidence, communication, and context– The emotional and legal expectations of families, staff, coroners and the Ombudsman
A rare and necessary conversation that every provider should hear.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Beyond the Surface: The Real Cost of Damp and Mould

In this episode of The Social Housing Round Table, James Green of Breathe Pure joins Matt Baird to shine a light on one of the sector’s most urgent and frustrating issues: damp and mould.
With honesty and urgency, James challenges the sector’s complacency, calling out the gap between intent and action five years after the tragic death of Awaab Ishak.
The session explores:– The real human cost of poor living conditions– Whether the sector has the willingness to act– What needs to change now to prevent further tragedy
An unfiltered, emotional conversation that cuts through excuses and calls for real accountability.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Does Social Housing Have a Willingness to Change?

In this week’s powerful episode of The Social Housing Round Table, Elaine Middleton led a frank and impassioned discussion around the sector’s willingness—or reluctance—to change.
Drawing on insights from both social and private housing, Elaine made the case that if the sector continues to resist evolution, it risks a catastrophic collapse. From resident voice and trust, to structural rigidity and decision-making, nothing was off the table.
Expect passionate contributions, uncomfortable truths, and a call to action for leaders across housing to stop talking and start doing.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Are complaints scores in TSMs accurate? With Chris Holloway, Greatwell Homes

Chris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.
Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?

Survey Results: Benchmarking Knowledge and Information Management (KIM)

This week’s Social Housing Round Table featured Jo Leckie and Clare Paterson, who returned to the Round Table to share findings from their benchmarking survey on Knowledge and Information Management (KIM) in the housing sector.
The session unpacked why 'good data' isn’t always the right data, and why tenants’ voices must be given equal weight alongside performance indicators and system outputs. With nearly 70 attendees from across the sector, the discussion highlighted the need to break down silos, rebuild trust and rethink how and why we collect the information we do.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Awaab's Law - How the Government is Taking it Forward

This week’s Social Housing Round Table welcomed Dr. Eve Blezard from the Chartered Institute of Housing for an important discussion on the implementation of Awaab’s Law.
Eve outlined what housing providers can expect as the sector moves from consultation to delivery, the moral imperative driving change and the operational and financial hurdles providers must overcome.
The conversation didn't shy away from the realities: balancing regulation with real world challenges, ensuring tenant safety and the urgent need for better communication across organisations.
Essential listening for anyone committed to raising housing standards and doing right by tenants.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Bringing Development and Asset Teams Together for the Benefit of Tenants

This week, Sarah Daly from Agile Homes joined The Social Housing Round Table to ask a crucial question: how do the decisions we make at the point of development ripple into long-term asset spend and more importantly, tenant experience?
Drawing on her extensive background across sustainability, retrofit and neighbourhood regeneration, Sarah opened a wide ranging conversation on how better communication between development and asset teams could unlock serious long-term value.
More than 50 people joined live for a session that sparked debate, challenged assumptions and made a compelling case for joined up thinking across housing providers.
Tune in to become part of the conversation today.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

How Important is Social Housing Experience when Hiring in the Sector?

This week’s Social Housing Round Table welcomed Simon Elsworth, Operations Manager at Sovereign Network Group, for a lively and wide-ranging conversation on recruitment in the housing sector.
With perspectives from execs, tenants, recruiters, consultants, and front-line staff, the session explored the tension between valuing sector experience and hiring purely on skills. It’s a big, timely conversation—and one that easily could’ve run twice as long.
Tune in for fresh thinking, straight talk, and plenty of ideas from all corners of the sector.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

COVID's Tech Legacy: The transformative tools we found then forgot

Has technology enhanced or hindered the customer journey in social housing?
This week, The Social Housing Round Table, led by Stewart Davison of Elehan Consulting, dives into the complex relationship between digital tools and human connection. 
We explore whether the lessons learned about technology during the 2020 pandemic have been embraced or abandoned and discuss finding the right balance for effective engagement.
Tune in!
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible. 

Housing and Politics - For People Who Don't Like the Politics!

How strong is the relationship between politics and social housing? 
Tune in to this episode of The Social Housing Round Table for a candid discussion with Eddie Hughes, Former Housing Minister, as we explore the complex dynamics between MPs, Registered Providers, Local Authorities, constituents and the wider social housing landscape. 
We move beyond policy debates to examine where these relationships excel, where they falter and how we can foster more productive change.
This was a hugely popular session with some great discussion around key issues. Tune in to the replay today!
Massive thanks to Alertacall Ltd for sponsoring the Round Table. Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award winning human contact and they make these important conversations possible.