The Social Housing Round Table

Housing Ombudsman Spotlight: Knowledge and Information Management (KIM)

Clare Paterson returns to The Social Housing Round Table to discuss the recent Housing Ombudsman Spotlight report on Knowledge and Information Management (KIM) whilst highlighting where to start & pitfalls to avoid.
 
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A Benefit No-One Wants To Be Entitled Too

Bereavement is always difficult but laws have only recently changed to support unmarried widows and the benefits available, whilst something nobody would ever wish to claim, do need knowing about. Joanna Sedley-Burke and I discuss WHY, what the business is trying to achieve, and how your staff and residents could get the vital support they need.
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Designing the perfect customer experience for Shared Ownership residents

Floris ten Nijenhuis joins us to discuss staircasing, shared ownership and the customer journey - not a session to miss the recording of!
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Developing a toolkit and a ”Serious Game” for place based plans of Housing for Older Adults

Joining The Social Housing Round Table this week is Rebekah Luff from SCIE who will focus on the ongoing work following the recommendations of the Commission on the Role of Housing in the Future of Care and Support, in particular tools to support local areas to develop plans for housing for older adults. Local housing partnerships that include housing associations and other stakeholders are essential to develop and drive through these plans.
They are piloting a ‘Serious Game’ to help build and sustain such partnerships - listen to find out more!
 
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Breaking the Blame Chain: Nurturing a culture of accountability & collaboration in Social Housing

Veena Allison returns to The Social Housing Round Table to continue the conversation on Blame, Accountability and Culture in Social Housing.
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Fire Safety: Are we doing enough?

Today's brilliant session with Jan Taranczuk where we asked whether we are collectively doing enough to combat fire safety.
There is a real need to continually re-enforce the basics and make sure that Social Housing providers and residents know of their responsibilities. With an ever-aging population and the basics not always being adhered to, nobody wants to see another disaster that could have been prevented.
 
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Can technology make a real difference to the customer experience?

Dave Loudon joins us to discuss tech - its pros, cons, usability, and suitability for an ever-changing Social Housing market.
 
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Building a Social Housing brand in 5 easy steps

Ellie Mickleburgh joins us to discuss the importance of brand, how you can make real change and how you have a brand even if you don't know it!
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Board Assurance v Reassurance

Gemma Smith from Progress Group joins The Social Housing Round Table to discuss Social Housing Boards and the difference between assurance and reassurance.
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Windrush and Social Housing

Professor Patrick Vernon joins us to discuss Windrush's relationship with Social Housing and what needs to be done to commemorate its 75th year.
 
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