The Social Housing Round Table

Is it actually possible to have a victim-led approach to ASB?

Ben Hunt of ASB Respect Line and The ASB App leads an incredible conversation on whether it's possible to have a victim-led approach to anti-social behaviour.
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Which is More Important; Internal or External Customer Service?

Jo Leckie of Big Picture Training returns to The Social Housing Round Table to discuss whether more importance needs to be placed on internal or external customer service in a sector that's under so much scrutiny!
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Transforming Housing Management

Tom Norris talks about the work that has been going on at Places For People to transform their housing management processes - this was an incredible discussion and one certainly worth listening to!
 
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A Deeper Look at Staff Trauma in Social Housing

Jennie Blake of Serenity Sessions joins us to look at the real trauma staff in Social Housing go through and what we can actively do to embrace it, help our colleagues, and truly make a difference.
 
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Building Age Friendly Communities

Sarah Lusty of InCommon joins us to look at the role of Social Housing in building age-friendly communities - follow back here!
 
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We Need To Talk About ED&I

What are you actually going to do?What changes have you actually made?Are you still just talking and consulting?
We've had so long to make changes and direct action in the #socialhousing sector to improve #EDI and on today's episode of The Social Housing Round Table with my brilliant co-host Emily Orme, CIHCM, and more than 50 registered guests, it was the topic of conversation.
Everywhere that EDI has been actively promoted and achieved has resulted in a better business. And yet we can see from multiple projects including the one recently undertaken by Lara Oyedele that we've got a long way to go.
- Where do you promote vacancies? Do you utilise networks actively promoting EDI? Do you question your recruiters on where they source candidates?- Are you still conducting just standard interview panels? Does this work for a Neurodivergent crowd? Do you ensure you have a diverse group for undertaking interviews, panels, or assessment days? Have you considered giving out interview questions beforehand? Or do you want it to be an exam?- Have you implemented the Rooney Rule? Anonymise CVs? Do all you can to remove unconscious bias?- Are your Officers all being paid the same to fight the gender pay gap? Assets, Development, Housing - are your Officers equal in your business?- When did you last undertake real training? Mandatory for all levels?- Is your culture really prevalent at all times? And is EDI a part of your culture?
Action can be taken. It's not necessarily easy but it's certainly not impossible.
 
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Harassment, Target Setting and Performance Management

This episode was co-hosted by Hony Premlal and we spent the hour deep-diving into bullying and harassment within the Social Housing sector.
What was clear very quickly from our open and honest guests was that this is an issue that is still highly prevalent and ties back into the topic of culture I've been highlighting all year.
Hony highlighted research which showed that more than £2.2bn is lost through bullying each year in the UK, and training for Managers, HR teams, and staff on how to combat this is greatly required.
My main takeaway? Make your board accessible to your staff so that if they feel there is nowhere else they can go, they have an outlet that will hold the company to account
 
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The Impact of Trauma

Next week, Darren Beattie joins The Social Housing Round Table to discuss and embrace how Social Housing is a sector that's constantly traumatic and look at what we can do collaboratively to better understand the impact that has on our day-to-day services and teams.
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Net Zero and Data-Led Decarbonisation

We focus on how providers can reduce their residents’ bills, decarbonise their stock and create virtual energy networks to ensure energy equity with new net zero installations such as solar PV.
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Supporting Customers in Crisis - Positive Minds, Positive Outcomes

Charlotte Cook of Straightforward joins us following the recent White Paper to look at supporting customers in crisis and how, with a more positive mindset, true change can be achieved. Not one to be missed!
 
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