The Social Housing Round Table

Why a Person Centred Approach to Fire Safety is Important

In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Jan Taranczuk and Chloe Gallagher for an important discussion on why a person-centred approach to fire safety matters.
The conversation explored how fire safety extends beyond compliance and process, focusing instead on people, behaviour and lived experience. Jan and Chloe highlighted the risks of one-size-fits-all approaches and discussed how understanding residents, their needs and their environments is essential to meaningful fire safety outcomes.
This session offers valuable insight for housing professionals looking to balance regulation with compassion, and to place people at the heart of fire safety decision-making.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

ASB: The Truth Behind the Data

In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Graham Wellard from CMSG to explore the realities behind anti-social behaviour data.
The conversation unpacked how ASB is recorded, interpreted and often misunderstood, highlighting the gaps between reported data, lived experience and frontline practice. Graham challenged assumptions around what the numbers really tell us, the risks of relying on data without context, and the importance of professional judgement in decision-making.
This session offers valuable insight for housing professionals seeking to better understand ASB trends, improve responses and ensure data is used as a tool to support people, not obscure the reality on the ground.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Innovative Practices to Support Victims of Domestic Abuse

In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Kelly Henderson and Deborah Alderson from Addressing DA to explore innovative practices that support victims of domestic abuse.
The conversation focused on how housing providers can better recognise abuse, respond safely and consistently, and work in partnership to create meaningful change. Kelly and Deborah shared practical insight from their frontline experience, challenging assumptions and highlighting the importance of trauma-informed approaches, early intervention and clear organisational responsibility.
This session offers thoughtful reflection and practical learning for anyone working in housing who wants to strengthen their response to domestic abuse and improve outcomes for those affected.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Year End Wrap-Up

In this Social Housing Round Table session, Matt Baird hosts a wide-ranging and reflective discussion with The Social Housing Round Table's Head of Partnerships, Elaine Middleton on the issues shaping social housing as the year draws to a close.
The conversation explores what has stood out across recent Round Table discussions, the pressures facing organisations and leaders, and where there is cautious optimism for the year ahead. Participants reflect on lived experience, sector challenges and the importance of collaboration, honesty and shared learning in navigating ongoing change.
A thoughtful session that captures the mood of the sector and offers space to pause, reflect and look forward.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Large or Local? The Best Way to Boost Repairs Services to Deal with Demand

In this session of the Social Housing Round Table, we welcomed Louise Dawkes and Gregory Robinson from Repair My Home to explore one of the sector’s most persistent questions: should repairs be delivered through large national providers or trusted local contractors?
Across a fast-moving conversation, Louise and Greg broke down what actually happens on the ground, why local trades are often under-utilised, how accreditation and compliance can be strengthened, and how their platform aims to close the gap between housing providers, contractors and residents.
This episode is essential listening for anyone thinking about contractor performance, value for money, tenant satisfaction or the future of sector-wide repairs delivery.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Social Housing Sector Risk Profile

In this episode of The Social Housing Round Table, Becky Tucker joins Matt Baird to walk us through the latest Social Housing Sector Risk Profile. Becky offers a deep dive into the sector's evolving challenges, from financial viability to tenant safety, and reflects on what housing providers should truly be focused on as we head into 2026. If you’re in leadership, compliance, or governance, this is essential listening.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Supporting Vulnerable Tenants Out of Arrears: A New Role for Repayment Agreements

In this episode of The Social Housing Round Table, Matt Baird is joined by Steven Johnson and Stacey Valentine in a Voicescape sponsored session for a powerful conversation on how housing providers can better support vulnerable tenants facing arrears. This session explores how behavioural insights, smarter communication, and data-led interventions can help build trust and achieve sustainable repayment outcomes—without losing the human touch.
If you’re looking to balance compliance with compassion, this episode is essential listening.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Digital Switchover - How the Best Organisations are Planning Ahead

In this Alertacall-sponsored leadership edition of The Social Housing Round Table, Matt Baird is joined by Steven Peach to explore the looming Digital Switchover. With implications for tenants, compliance, and internal infrastructure, the conversation challenges leaders to stop treating the switchover as a future problem — and start preparing now.
This session explores what needs to change, who needs to lead it, and how to ensure no one is left behind in the transition.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

How to Build Better Homes Faster

In this episode of The Social Housing Round Table, Chris Griffiths of Saint-Gobain joins Matt Baird to discuss the urgent need to build better homes faster and why we’re not doing so already.
From outdated myths around insulation to misconceptions about MMC and barriers caused by disconnected service design, this episode uncovers the root of our sector’s slow progress. Chris brings both frustration and optimism to the table, with a clear message: we have the knowledge and technology - what we need now is joined-up thinking, collaboration, and the courage to do things differently.
A thought-provoking listen for anyone working in or alongside housing, construction, planning, policy, or procurement.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Serious Fun: The Role of Gamification in Resident Engagement

In this episode of The Social Housing Round Table, host Matt Baird welcomes Claire Blacka from Tentacles and Steve Dungworth from Golden Marzipan to talk about their work together in Game of Homes and to explore how gamification is changing the way we engage residents and stakeholders.
The session dives into the impact of meaningful, enjoyable engagement strategies, why tick-box exercises just don’t cut it anymore and how co-designed, play-based approaches can lead to more genuine conversations and outcomes in housing. Whether you work in policy, delivery or lived experience, this conversation offers practical insight on doing engagement differently and doing it better.
Big thank you to Tentacles for sponsoring this session and to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.