The Social Housing Round Table

Harassment, Target Setting and Performance Management

This episode was co-hosted by Hony Premlal and we spent the hour deep-diving into bullying and harassment within the Social Housing sector.
What was clear very quickly from our open and honest guests was that this is an issue that is still highly prevalent and ties back into the topic of culture I've been highlighting all year.
Hony highlighted research which showed that more than £2.2bn is lost through bullying each year in the UK, and training for Managers, HR teams, and staff on how to combat this is greatly required.
My main takeaway? Make your board accessible to your staff so that if they feel there is nowhere else they can go, they have an outlet that will hold the company to account
 
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The Impact of Trauma

Next week, Darren Beattie joins The Social Housing Round Table to discuss and embrace how Social Housing is a sector that's constantly traumatic and look at what we can do collaboratively to better understand the impact that has on our day-to-day services and teams.
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Net Zero and Data-Led Decarbonisation

We focus on how providers can reduce their residents’ bills, decarbonise their stock and create virtual energy networks to ensure energy equity with new net zero installations such as solar PV.
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Supporting Customers in Crisis - Positive Minds, Positive Outcomes

Charlotte Cook of Straightforward joins us following the recent White Paper to look at supporting customers in crisis and how, with a more positive mindset, true change can be achieved. Not one to be missed!
 
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Housing Ombudsman Spotlight: Knowledge and Information Management (KIM)

Clare Paterson returns to The Social Housing Round Table to discuss the recent Housing Ombudsman Spotlight report on Knowledge and Information Management (KIM) whilst highlighting where to start & pitfalls to avoid.
 
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A Benefit No-One Wants To Be Entitled Too

Bereavement is always difficult but laws have only recently changed to support unmarried widows and the benefits available, whilst something nobody would ever wish to claim, do need knowing about. Joanna Sedley-Burke and I discuss WHY, what the business is trying to achieve, and how your staff and residents could get the vital support they need.
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Designing the perfect customer experience for Shared Ownership residents

Floris ten Nijenhuis joins us to discuss staircasing, shared ownership and the customer journey - not a session to miss the recording of!
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Developing a toolkit and a ”Serious Game” for place based plans of Housing for Older Adults

Joining The Social Housing Round Table this week is Rebekah Luff from SCIE who will focus on the ongoing work following the recommendations of the Commission on the Role of Housing in the Future of Care and Support, in particular tools to support local areas to develop plans for housing for older adults. Local housing partnerships that include housing associations and other stakeholders are essential to develop and drive through these plans.
They are piloting a ‘Serious Game’ to help build and sustain such partnerships - listen to find out more!
 
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Breaking the Blame Chain: Nurturing a culture of accountability & collaboration in Social Housing

Veena Allison returns to The Social Housing Round Table to continue the conversation on Blame, Accountability and Culture in Social Housing.
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Fire Safety: Are we doing enough?

Today's brilliant session with Jan Taranczuk where we asked whether we are collectively doing enough to combat fire safety.
There is a real need to continually re-enforce the basics and make sure that Social Housing providers and residents know of their responsibilities. With an ever-aging population and the basics not always being adhered to, nobody wants to see another disaster that could have been prevented.
 
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