Delivering Transformational Change through Outstanding Customer and Stakeholder Engagement

In this special leadership-focused episode of The Social Housing Round Table, sponsored by Alertacall, we were joined by Evie Copeland, Director of Customers and Communities at Berwickshire Housing Association.

Evie brought honesty, experience and ambition to a wide-ranging discussion on transformational change through outstanding customer and stakeholder engagement. She shared what’s worked, what’s been hard and what it really takes to lead change from within.

Key discussion points included:
– The barriers to real engagement in a sector under pressure
– Lessons from Berwickshire’s approach to culture and communication
– How senior leaders can create space for trust, feedback and experimentation

This conversation is essential listening.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.