{"store":{"baseInfo":{"podcastTitle":"The Social Housing Round Table","slug":"theshrt","podcastDescription":"Join Matthew Baird for a free, weekly networking forum discussing anything and everything in Social Housing with a different guest speaker each week.\n\nThe idea? \n\nTo challenge the mindset that the sector can’t be changed with small steps as well as large ones whilst giving everyone a free voice for change.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/16502339/SHRT_Logo_3_78juo.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/16502339/SHRT_Logo_3_78juo_1200x628.jpg?s=4c49f1f87c61e975d5af325e23f8a8c4&e=png","podcastUrl":"https://theshrt.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/theshrt/feed.xml","theme":"elegant","podcastDeepLink":"https://www.podbean.com/pw/pbblog-mkt95-fbce43?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":30,"gmtAdjustment":"GMT+00:00","useDaylightTime":1,"value":0,"text":"(GMT+00:00) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":118,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Matthew Baird","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-mkt95-fbce43-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/the-social-housing-round-table/id1787911233","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-mkt95-fbce43?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/1ecLZjrMxOczoH8N6DwnGy","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/29192d07-419f-4b52-ac4d-c3c36b03de02","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Avenir"},{"id":"SecondaryFont","val":"Avenir"},{"id":"PlayerColor","val":"#8fc31f"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#ffffff"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#868686"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#e9e9e9"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/gpMbyzSk8uG0","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-mLdVXasyOuVj","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer2"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2023 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"userLikeCheckedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://theshrt.podbean.com","apiCommonParams":{"t":"6844914e","clientSignature":"017bebcb1073f2c5d399048a35adcd2c","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb25925421-2hi5v","episode":{"id":"pb25925421","idTag":"2hi5v","title":"Are complaints scores in TSMs accurate? With Chris Holloway, Greatwell Homes","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/16502339/SHRT_Logo_3_78juo_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/16502339/SHRT_Logo_3_78juo_1200x628.jpg?s=4c49f1f87c61e975d5af325e23f8a8c4&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/16502339/SHRT_Logo_3_78juo.png","previewContent":null,"content":"

Chris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.

Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?

","publishTimestamp":1748069483,"duration":3846,"mediaUrl":"https://mcdn.podbean.com/mf/web/xjwqmiwxy6j3jmqx/MP4_to_Mp38hzw9.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-2hi5v-18b972d","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-2hi5v-18b972d","transcriptUrl":null,"permalink":"/e/are-complaints-scores-in-tsms-accurate-with-chris-holloway-greatwell-homes/","downloadLink":"https://www.podbean.com/media/share/pb-2hi5v-18b972d?download=1","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":65,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-2hi5v-18b972d","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false,"userIdEncrypted":null,"userProfilePicture":null,"username":null,"isVerified":false,"loadUserInfo":false,"loginUrl":"https://www.podbean.com/site/user/login?return=https%253A%252F%252Ftheshrt.podbean.com%252Fe%252Fare-complaints-scores-in-tsms-accurate-with-chris-holloway-greatwell-homes%252F&rts=e37a7c4c8b10d9efa608a8784068aff68e373a31","recaptchaV3Loaded":false,"recaptchaV2Loaded":false,"likesLoaded":false,"commentLikeMap":{},"commentOffset":0},"episode":{"id":"pb25925421","idTag":"2hi5v","title":"Are complaints scores in TSMs accurate? With Chris Holloway, Greatwell Homes","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/16502339/SHRT_Logo_3_78juo_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/16502339/SHRT_Logo_3_78juo_1200x628.jpg?s=4c49f1f87c61e975d5af325e23f8a8c4&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/16502339/SHRT_Logo_3_78juo.png","previewContent":null,"content":"

Chris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.

Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?